Questions about your account and our terms
You need a valid ID, an email address and a payment method. During account creation, you'll confirm your details. At your first withdrawal, we'll verify your ID again to comply with anti-fraud rules across Indonesia. This usually takes a few minutes.
Account verification at withdrawal typically completes within 15 minutes. We check your ID, payment method and recent account activity. If we need more information, we'll contact you via the email in your account. You can also message support via live chat to check the status.
Yes. Go to your account settings, find the close account option and confirm. Closing your account stops you from opening new games and deposits, but you can still withdraw your balance. Any unclaimed balance can be withdrawn within the timeframe set in our terms.
Click the forgot password link on the login page. We'll send a secure reset link to your registered email. Click the link and create a new password. If you don't receive the email, check your spam folder or contact support.
Log in to your account and open the settings page. Look for the data export option or transaction history download. You can also email support with a request; we'll send you a complete export of your account data within 7 business days.
We accept DANA, OVO, GoPay and QRIS for deposits and withdrawals where local law permits. These methods usually clear within a minute. Your payment method must be registered in your name to match your account ID. If you want to change your payment method, go to settings and update it there.
If you notice activity you don't recognise, contact support immediately with details. We'll investigate and, if unauthorised access occurred, we'll lock your account pending verification. Always keep your password private and log out after each session, especially on shared devices.
