Your term questions answered
Most accidental breaches don't trigger penalties—we'll flag it and give you a chance to correct. Serious breaches like fraud or account sharing can lead to suspension. Read through the account conduct section before you start, and if you're unsure about something, ask support before you act.
Yes. Go to your account Settings, choose Wallet, and update your DANA, OVO, GoPay or QRIS handle. Your first withdrawal with a new method will need re-verification, which usually clears in minutes. You can run multiple payment methods on one account.
Deposits via DANA, OVO, GoPay or QRIS clear in under a minute. Withdrawals are processed within 24 hours on working days; QRIS transfers typically arrive in 5–15 minutes after we approve them. Weekend and public holiday withdrawals process the next working day.
Deposits start at 10,000 IDR; max per transaction depends on your payment provider's limit (usually 50–100 million IDR). Withdrawals have a 50,000 IDR minimum and a daily max of 500 million IDR. Large withdrawals may trigger additional verification.
No. Your balance stays with your account forever, even if you don't play for months. We never expire dormant accounts or zero out balances due to inactivity. You can log back in any time and your funds will be there.
No. Our terms say only you can use your account. If you suspect unauthorized access, change your password immediately and contact support. We log every login and session, so we can spot unusual activity and lock your account if needed.
Contact support with your transaction ID and what went wrong. If money left your account but didn't reach your wallet, we trace it with your bank or payment provider. Most disputes resolve within 3–5 working days. We document every step and notify you by email.
